Privacy policy
Last updated: 2026-08-13
kept. (operated by Katherine Louise Herbert, trading as KLH Ventures, ABN 59 172 828 003) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights in relation to it.
We comply with the Australian Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR).
What information we collect
When you place an order or browse our store, we may collect:
- Contact information — name, email address, phone number
- Delivery information — shipping address
- Payment information — processed securely by Shopify Payments. We do not store your card details.
- Order history — what you've purchased and when
- Browsing data — pages visited, time on site, device type (collected via cookies)
How we use your information
We use your information to:
- Process and fulfil your orders
- Send you order confirmations and shipping updates
- Respond to your questions and support requests
- Send you marketing emails if you've opted in (you can unsubscribe at any time)
- Improve our website and product range
- Comply with legal obligations
We do not sell your personal information to third parties.
Who we share your information with
To operate our store, we share information with trusted third parties only as necessary:
- Shopify — our ecommerce platform. Shopify's Privacy Policy
- Shipping carriers — to deliver your order (name and address only)
- Our supplier — to fulfil your order (name and shipping address only)
- Meta (Facebook/Instagram) — for advertising, using aggregated or anonymised signals only
- Email marketing provider — if you've subscribed to our mailing list
All third parties are required to handle your data securely and in accordance with applicable law.
Cookies
Our website uses cookies to:
- Keep your cart and session active
- Understand how visitors use our site (analytics)
- Show you relevant ads on other platforms (advertising cookies)
You can disable cookies in your browser settings. Disabling them may affect your ability to use parts of the site (such as checkout).
Your rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal requirements)
- Opt out of marketing emails at any time using the unsubscribe link in any email
EU residents: You also have the right to data portability and to lodge a complaint with your local data protection authority.
US residents: Depending on your state, you may also have the right to know what personal information we collect and why, to request a copy or deletion of it, to correct it, and to opt out of "sales" or "sharing" of personal information for targeted advertising. We do not sell your personal information for money. We do use advertising cookies that some US state laws treat as "sharing" for targeted advertising — you can opt out by disabling advertising cookies in your browser or by emailing us at the address below. We will not discriminate against you for exercising any of these rights.
Data retention
We retain order and customer information for 7 years in accordance with Australian taxation law. Marketing data is retained until you unsubscribe or request deletion.
Contact
For any privacy-related requests, email support@keptwell.shop. We will respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
If you are in the United States, you may also contact your state Attorney General's office. If you are in the EU or UK, you may contact your local data protection authority.
Where your information is held. kept. operates from Australia, so personal information you give us is stored and processed in Australia and by our service providers (including Shopify) in the countries where they operate. By ordering, you understand your information will be transferred outside your own country.